Carpet Cleaning Canberra - Terms and Conditions of Service

These Terms and Conditions ("Terms") govern the services provided by Impact Carpet Cleaning Canberra ("we," "our," or "us") to you ("the customer," "you"). By booking our services, you agree to be bound by these Terms.

1. Bookings and Quotations

All quotations provided by us are based on the information you supply. Quotes are valid for a period of 30 days. We reserve the right to amend any quotation if the property's condition or the scope of work differs from the information provided. All bookings are subject to availability.

2. Pricing and Payment

• Payment is due in full upon completion of the service, unless otherwise agreed in writing.
• We accept payment by cash, credit card (Visa, MasterCard), and direct bank transfer.
• All prices are quoted in Australian Dollars (AUD) and are inclusive of GST.
• A minimum call-out fee may apply to all bookings.
• The "10% price beat guarantee" applies to written quotes from registered, insured businesses in the ACT for an identical scope of work and must be presented prior to service commencement.

3. Cancellations and Rescheduling

We require a minimum of 24 hours' notice for any cancellation or rescheduling of a booked service. Failure to provide 24 hours' notice may result in a cancellation fee equivalent to 50% of the quoted service price. If our technicians arrive at the property and are unable to gain access or commence work due to circumstances within your control, a call-out fee may be charged.

4. Customer Obligations

To ensure a safe and efficient service, you agree to:

• Provide access to the property at the scheduled time.
• Ensure a safe working environment, including securing any pets away from the work area.
• Provide access to electricity and hot water as required for the service.
• Thoroughly vacuum the carpets prior to our arrival to remove loose debris, unless a pre-vacuum service has been included in your quote.
• Notify us of any pre-existing damage, delicate materials, or specific concerns before the service begins.

5. Stain Removal

While we use industry-leading equipment and professional-grade solutions, we cannot guarantee the complete removal of all stains. Factors such as the age of the stain, the type of stain, the material of the carpet, and any previous removal attempts can affect the final result. Our technicians will use their expertise to achieve the best possible outcome.

6. Liability and Damage

We are fully insured and handle all items with the utmost care. However, we will not be held liable for:

• Pre-existing damage that becomes more apparent after cleaning.
• Damage due to wear and tear, faulty installation, or fading.
• Shrinkage of carpets or upholstery, which can be an inherent risk with certain materials. Our technicians will assess and advise on any potential risks.

In the unlikely event of damage caused by our negligence, our liability is limited to the cost of repair or replacement of the damaged item, at our discretion.

7. 14-Day Satisfaction Guarantee

We stand by the quality of our work. If you are not satisfied with any aspect of the cleaning service, you must notify us within 14 days of the service date. We will arrange to return to the property to re-clean the specific areas of concern at no additional cost. This guarantee does not apply to the reappearance of old stains that were not fully removable in the initial clean.

8. Amendments to Terms

We reserve the right to update these Terms and Conditions at any time. The most current version will always be available on our website. Your continued use of our services after any changes constitutes your acceptance of the new Terms.

9. Governing Law

These Terms and Conditions are governed by the laws of the Australian Capital Territory (ACT), Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of the ACT.

10. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

• By email: info@icarpetcleaningcanberra.com.au
• By phone: 0457 738 768

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